Complaints Administrator

Administrator - Complaints Service (3-Month Contract)We are seeking an experienced Administrator to provide temporary support within a busy Complaints Service. This is a key role supporting the Complaints Manager to help address a backlog of statutory complaints and ensure records are maintained accurately and efficiently.Key responsibilities:Updating and maintaining complaint records and case informationCarrying out data cleansing and quality checksTracking correspondence and supporting complaint allocationsLiaising with internal teams to obtain information and progress casesProviding general administrative support to improve service performanceEssential requirements:Previous administrative experience in a fast-paced office environmentStrong Microsoft Office skills, particularly ExcelExcellent organisational skills and attention to detailAbility to manage sensitive and confidential informationStrong communication skills and the ability to work independentlyAvailable to start at short noticeThis is an excellent opportunity for a highly organised administrator to make a real impact during a period of increased demand while gaining valuable experience within a busy service. ..... full job details .....