Complaints Administrator

Job Title: Complaints Administrator

Location: Remote Working (Office based in Victoria, occasional visits may be required)
Pay Rate: -14.0015.50 per hour
Type: Temporary
Duration: 3 months (potential to extend)
Start Date: ASAP (subject to onboarding and IT setup)
Working Hours: Monday to Friday, 30-35 hours per week

Overview

We are seeking a highly organised and professional Administrator to support a busy team. This role is focused on inbox management and administrative processing within a structured and process-driven environment. You will be handling sensitive information, so discretion, attention to detail, and professionalism are essential at all times. This is an excellent opportunity for a strong administrator who can manage a high volume of communications efficiently while working in a remote environment.

Key Responsibilities

• Monitor the incoming shared membership inbox
• Log incoming queries and complaints accurately into the internal database
• Send pre-written, standard email templates to acknowledge receipt of queries
• Tag and route more complex issues to the internal team for resolution

Skills & Experience Required

• Proven administrative experience with strong attention to detail
• Excellent organisational skills with the ability to manage workload effectively
• Confident managing shared inboxes and handling high-volume communications
• Strong written and verbal communication skills
• Ability to follow processes and use templates accurately
• Comfortable working remotely with minimal supervision
• Good IT skills, including familiarity with email systems and databases

Personal Attributes

• Discreet and trustworthy
• Proactive and self-motivated
• Detail-oriented and process-driven
• Calm and professional under pressure
• Friendly and approachable, with a collaborative mindset

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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