Complaints Administrator

Job Title: Complaints AdministratorLocation: Remote Working (Office based in Victoria, occasional visits may be required) Pay Rate: 14.00- 15.50 per hour Type: Temporary Duration: 3 months (potential to extend) Start Date: ASAP (subject to onboarding and IT setup) Working Hours: Monday to Friday, 30-35 hours per week OverviewWe are seeking a highly organised and professional Administrator to support a busy team. This role is focused on inbox management and administrative processing within a structured and process-driven environment. You will be handling sensitive information, so discretion, attention to detail, and professionalism are essential at all times. This is an excellent opportunity for a strong administrator who can manage a high volume of communications efficiently while working in a remote environment. Key ResponsibilitiesMonitor the incoming shared membership inboxLog incoming queries and complaints accurately into the internal databaseSend pre-written, standard email templates to acknowledge receipt of queriesTag and route more complex issues to the internal team for resolution Skills and Experience RequiredProven administrative experience with strong attention to detailExcellent organisational skills with the ability to manage workload effectivelyConfident managing shared inboxes and handling high-volume communicationsStrong written and verbal communication skillsAbility to follow processes and use templates accuratelyComfortable working remotely with minimal ..... full job details .....