£28000 - £32000 per annum
About the Role
The role of Customer Service And Complaints Administrator in Downend involves acting as the first point of contact for customers, managing queries by phone and email. You will handle complaints with a professional, solutions-focused approach, building strong relationships while delivering high-quality service. This full-time position, with a salary of £28,000 to £32,000 per annum, is initially temporary with a strong chance of permanency. Key responsibilities include troubleshooting and resolving service-related issues, requiring excellent organisational skills, confidence on the telephone, and a commitment to resolving customer problems effectively.
Customer Service / Complaints Administrator
East Bristol
£28,000 – £32,000 benefits
Full-time | Office-based
We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.
If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.
The Role
- Act as a first point of contact for customer queries via phone and email
- Handle complaints and resolve issues in a professional, solutions-focused way
- Build strong relationships with customers and deliver excellent service
- Support with troubleshooting and resolving service-related queries
- Assist with basic credit control and accounts-related tasks
- Liaise with internal teams and external suppliers where needed
- Process customer orders accurately and efficiently
- Support onboarding of new clients
- Maintain up-to-date and accurate customer records
What We’re Looking For
- Experience in customer service and administration
- Strong communication skills and confident telephone manner
- Experience handling complaints and objection handling
- Highly organised with strong attention to detail
- Confident IT skills (MS Office and internal systems)
- Able to work independently and as part of a team
What’s on Offer
- £28,000 – £32,000 salary
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, collaborative working environment
- Opportunity to develop within a growing business
- 35 hour working week with an early finish Friday!
If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you.
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