Collections Advisor

Collections AdvisorJob Title: Collections Advisor (Relationship Manager)Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: £33,057 pa, plus bonusShift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pmFriday - 9am to 4pm or 9am - 5pmOccasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.About Us:Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.The Role:Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers best interests.Key Responsibilities:Managing a set of customer accounts that are in arrearsDelivering quality customer serviceBuilding an individual relationship with our customers Going through ..... full job details .....