Collections Advisor

Collections AdvisorSale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home 30,000 + up to 10% annual bonus37.5 hours per week ( Monday-Friday, no weekends )Start date - July 2026 About the RoleAre you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact.As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution. Key Responsibilities Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle Handle inbound queries and proactively contact customers regarding overdue balances Negotiate payment plans and support customers to return to sustainable payment arrangements Work closely with internal teams to escalate and resolve complex debt cases Collaborate on change of tenancy cases and verify key account details Liaise with external Debt Collection Agencies to manage recovery through to potential litigation Ensure all activity complies with regulatory standards, including GDPR Support complaint and dispute resolution processes where required About You Proven experience in complex debt recovery or collections Background in the utilities sector is highly desirable Strong working knowledge of debt management systems Confident communicator with excellent ..... full job details .....