Collections Advisor

Collections Advisor
Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home
-30,000 + up to 10% annual bonus
37.5 hours per week ( Monday-Friday, no weekends )
Start date - July 2026
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About the Role

Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact.
As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
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Key Responsibilities

* Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
* Handle inbound queries and proactively contact customers regarding overdue balances
* Negotiate payment plans and support customers to return to sustainable payment arrangements
* Work closely with internal teams to escalate and resolve complex debt cases
* Collaborate on change of tenancy cases and verify key account details
* Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
* Ensure all activity complies with regulatory standards, including GDPR
* Support complaint and dispute resolution processes where required
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About You

* Proven experience in complex debt recovery or collections
* Background in the utilities sector is highly desirable
* Strong working knowledge of debt management systems
* Confident communicator with excellent negotiation skills
* Ability to manage a defined ledger of customer accounts
* Good understanding of regulatory and legal frameworks in collections
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What''s on Offer

* Competitive salary with annual bonus potential
* Hybrid working (3 days from home once established)
* 25 days holiday, increasing with service + birthday off
* Option to buy/sell annual leave
* Pension scheme and life assurance
* Discounts across high street and online retailers
* Wellbeing support including GP access, mental health, and financial advice
* Cycle to work and travel loan schemes
* Modern office facilities including gym, parking, and social spaces

This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you''re ready to take the next step in your recovery or collections career, apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.