B2B Customer Service Agents -3 month FTC

Customer Service Agent (B2B) - Immediate StartLocation: MarlowContract: 3 Month Fixed Term ContractStart Date: Immediate (Monday Start)Hours: Full Time/ Office based We''re currently recruiting for a Customer Service Agent to join a busy UK Operations team on a 3-month fixed term contract, with an immediate start available (Monday). This is a fantastic opportunity for someone with strong B2B customer service experience to join a fast-paced and customer-focused environment.Key Responsibilities:Managing customer interactions via phone, email, and internal systemsProcessing and managing customer orders in line with internal SOPs and compliance requirementsHandling general and order-specific enquiries efficiently and professionallyProviding accurate pricing and delivery informationInvestigating and resolving customer queries and complaintsLogging all customer interactions and ensuring accurate record keepingCoordinating with internal teams including Sales, Planning, Logistics, and After Sales SupportOrganising workload to meet strict customer deadlinesSupporting continuous improvement within the customer service functionCarrying out ad-hoc duties as requiredSkills and Experience Required:Previous experience within a B2B Customer Service role (essential)Strong working knowledge of CRM systems (SAP desirable)Excellent communication skills, both written and verbalConfident handling complaints and challenging customer situationsStrong attention to detail with accurate data entry ..... full job details .....