Customer Service Manager

The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction.Client DetailsThe hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees.DescriptionService Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company''s reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases.Leadership and Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team ..... full job details .....