2nd Line IT Engineer

IT Support Engineer Milton Keynes Up to £32,000I am recruiting for an IT Support Engineer on behalf of my client based in Milton Keynes. This is an excellent opportunity for a technically capable and customer-driven support professional who enjoys solving problems and working across a varied client base.The position is primarily service desk focused (around 80%), delivering remote and telephone-based support, with approximately 20% of your time spent visiting client sites when hands-on assistance is required.The OpportunityYou will play an important role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms.This position would suit someone with previous 1st and 2nd line experience who is confident working independently, managing their own ticket queue, and delivering excellent customer service.Key ResponsibilitiesRemote and Service Desk SupportProvide responsive technical assistance via phone and remote access toolsTake ownership of support tickets from initial logging through to resolutionTroubleshoot and resolve issues across desktop, cloud, and collaboration platformsSupport users with Microsoft 365 applications, email configuration, user accounts, and permissionsAssist with device builds, system configuration, and general IT troubleshootingEscalate more complex issues appropriately ..... full job details .....