1st Line IT Support Engineer

1st Line Engineer - MSPLondon Bridge 2 Days WFH After ProbationUp to £30,000 A large, multi-site MSP is looking for a customer-focused 1st Line Engineer to join their busy London Bridge service desk. This is a great opportunity for someone early in their IT career who''s keen to build a solid technical foundation within a supportive, structured team. What You''ll Bring: A customer-first mindset with a genuine interest in technology - MSP Experience preferred Good working knowledge around Windows 11 OS, Microsoft 365 (Teams, SharePoint, OneDrive) Active Directory, Azure AD A reliable, self-motivated approach with the ability to work autonomously. High attention to detail and accuracy. Strong rapport-building skills with colleagues, customers, and suppliers. A team player who''s keen to keep developing their skillset. What You''ll Be Doing: Provide 1st line support to internal and external customers via phone and email. Build computers and set up user profiles/accounts. Install and configure software for end users. Set up printers and resolve hardware/peripheral issues. Handle password resets and account access issues. Keep customers updated on open tickets and progress. Escalate more complex issues to the Senior 1st and 2nd Line teams. Work within ISO 27001 standards (full training provided). What''s on Offer: Salary up to £30,000 2 days working from home available after passing probation Core support hours 08:00-18:30, working shifts of either 08:00-16:30, ..... full job details .....