IT Service Desk - 1st Line

IT Service Desk Support (1st Line) We are looking for a hands-on, service-oriented IT Support professional to join the JTI Group. This is a new role responsible for providing 1st line helpdesk support maintaining workplace infrastructure, managing hardware assets, and ensuring seamless IT operations for our business users. This role will suit a caniddate who has 1-5 years experince in simiar onsite role. This role is a classic on-site IT operations / end-user support position with ownership of day-to-day support, workplace infrastructure, asset handling and participation in local projects. Key Responsibilities Incident Management: Process and resolve IT service requests and incidents using ServiceNow. Office Support: Perform daily walkthroughs of office and meeting room areas, proactively troubleshooting equipment and functionality. Technical Support: Act as the local IT contact for hardware/software troubleshooting, network issues, and mobile device management. Asset Management: Handle lifecycle replacements for laptops, desktops, tablets, and mobile phones, including inventory management for joiners and leavers. Project Participation: Assist in local and global IT projects and deliver simple training sessions for users. What You Bring Experience: Ideally 3+ years of relevant IT operations or end-user support experience. Technical Skills: Strong proficiency with Windows OS, Microsoft 365 (Outlook, Word, Excel, Forms), and collaboration tools (Teams, SharePoint Online, ..... full job details .....