Job Title: Customer Service Officer (Council Tax / Housing Benefits)Location: Wandsworth SW18 1HR (full time office based)Hourly rate 15.17 PAYE / 19.95 UMB Per HourContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP Start Role purpose: The role of Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and by resolving both external and internal customer enquires across all contact channels including inbound calls which are our highest volume contact channel, face-to-face and email customer enquiries.Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.In addition to provide a high quality and comprehensive information service, ensuring a consistently high level of response for customers which meets both external and internal customer needs for any Council Service Duties and Responsibilities: Handling customer enquiries received by all customer access channels including telephone, face-to- face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards.To resolve enquires regarding council tax and housing benefit where possible at first point of contact ..... full job details .....