Wholesale Service Desk Technical Advisor

Summary:Provide excellent customer satisfaction by resolving customer''s problems quickly and accurately in professional manner whilst focusing on reducing complaints and repeat contacts.Are you highly motivated, resilient, and someone who always follows through on promises? If so, this could be the opportunity you''ve been looking for.As a Technical Advisor, you''ll be the calm in the storm for customers facing urgent water supply issues-like unexpected outages or low pressure. Using your quick decision-making and natural empathy, you''ll tackle problems head-on to deliver the best results, first time, every time.Whether you''re guiding a customer to a quick fix over the phone or coordinating with our field teams to get the job done, you will take true ownership of every situation.What You''ll DoBe the Voice of Calm: Act as the first point of contact for customers experiencing stressful, urgent water issues.Problem-Solve on the Fly: Listen intently, assess the situation quickly, and determine the best course of action.Coordinate Solutions: Own the customer journey from start to finish, collaborating with field teams when on-site investigations are needed.Thrive Under Pressure: Bring a resilient attitude and sharp attention to detail to a fast-paced environment.The Details and PerksThe Hours: 37 hours a week over 5 days, working a 6:00 AM - 2:30 PM shift. This includes some weekends and bank holidays on a predictable 5-week shift pattern, so you can easily plan your life in ..... full job details .....