Service Desk Analyst

On behalf of the Infected blood compensation authority, we are looking for a service desk analyst Inside IR35 for a 6 months contract based in Newcastle. PLEASE NOTE: CTC/SC/DV Clearance is an essential requirement for this role, as a minimum you must be willing andamp; eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As a Service Desk Analyst, your main responsibilities will be: Key Responsibilities. Provide 1st and 2nd line IT support via telephone, ticketing systems and deskside assistance.. Support users across Windows and MacOS laptop environments.. Troubleshoot and support Android and iOS mobile devices.. Assist with VoIP telephony and Google Workspace services.. Log, prioritise and resolve incidents and service requests within agreed service levels.. Manage user accounts for joiners, movers and leavers.. Track, maintain and support IT hardware assets.. Deliver excellent customer service to both technical and non-technical users.. Work collaboratively with wider technology teams to ensure efficient service delivery.. Contribute to the continuous improvement of support processes and procedures. Essential Skills andamp; Experience. Active SC Clearance as a minimum.. Previous experience working within a Service Desk, IT Support or End ..... full job details .....