Wholesale Service desk Non household advisor

Summary:As a Wholesale Service Desk Specialist, you''ll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers. You will be the go-to expert for managing essential day-to-day transactions, ensuring seamless communication, and delivering fast, accurate results that keep our business moving forward.Main responsibilities:To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.Attend and contribute to team meetings with team, peers and colleagues.You''ll need:Skills / Qualifications / ExperienceAchieved GCSE Maths and English at Grade 4/C (or equivalent)Be able to communicate positively in an extremely busy working environmentMake ..... full job details .....