Wholesale Service Desk Technical Advisor

Summary:Are you a highly motivated and persistent person? Are you highly motivated, resilient, and someone who always follows through on promises? If so, this could be the opportunity you''ve been looking for.As a Technical Advisor, you''ll be the calm in the storm for customers facing urgent water supply issues-like unexpected outages or low pressure. Using your quick decision-making and natural empathy, you''ll tackle problems head-on to deliver the best results, first time, every time.Whether you''re guiding a customer to a quick fix over the phone or coordinating with our field teams to get the job done, you will take true ownership of every situation.What You''ll DoBe the Voice of Calm: Act as the first point of contact for customers experiencing stressful, urgent water issues.Problem-Solve on the Fly: Listen intently, assess the situation quickly, and determine the best course of action.Coordinate Solutions: Own the customer journey from start to finish, collaborating with field teams when on-site investigations are needed.Thrive Under Pressure: Bring a resilient attitude and sharp attention to detail to a fast-paced environment.The Details and PerksThe Hours: 37 hours a week over 5 days, working a 6:00 AM - 2:30 PM shift. This includes some weekends and bank holidays on a predictable 5-week shift pattern, so you can easily plan your life in advance.The Pay Uplift: To reward your commitment to the early shift, you''ll receive an automatic 10% salary uplift.Bonus ..... full job details .....