Service Desk Analyst

Service Desk Engineer 3-month contract LiverpoolMy Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.As a Service Desk Engineer, you''ll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you''ll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.Key experience required: Experience as a Service desk engineer previously ideally in the legal industryMicrosoft 365 administration and supportServiceNow ticketsiManage (preferred)Windows desktop supportActive Directory and user administrationGeneral hardware, software and peripheral troubleshootingRemote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support.Logging, managing and resolving incidents and service requests through to completion.Troubleshooting hardware, software and Microsoft 365 related issues.Supporting users across Windows desktop environments and core business applications.Using ServiceNow to manage tickets in line with agreed service levels.Supporting and troubleshooting iManage where required.Escalating more complex issues to senior technical teams when appropriate.Maintaining ..... full job details .....