UK Customer Success Manager

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.Simply put, there’s no better place to accelerate your career. Come join us!The RoleWe’re looking for a detail-oriented and process-driven Enterprise Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform. This role will be our first hire solely focused on our customers in the UK, and will need to possess a strong project management skillset. Attention to detail, velocity, and customer obsession are all non-negotiables.ResponsibilitiesManaging Enterprise accounts, primarily working with dental office leadership and central office leadershipExecute the customer success strategy, focusing on high touch points and relationship building with dental officesOwn the full customer lifecycle from onboarding through ongoing engagement, retention, and expansion.Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success TeamAssist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansionDevelop and execute account expansion initiatives, including targeted campaigns for low-usage accounts and strategic upsell conversationsConduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levelsEmploy the total office concept, ensuring every member of the dental office staff is engagedProactively upsell new modules and product enhancements, ensuring customers are fully leveraging the Overjet platform to achieve their goalsBuild strong executive relationships to influence renewals, negotiate contracts, and align on long-term strategic valueQualifications5+ years of experience in customer success in SAAS or similar product, including previous experience with renewals2+ years of experience in Management ConsultingExcellent communication and interpersonal skillsStrong work ethic and hustle to achieve results in a high-growth startup environmentExperience in insurance, dental/healthcare, startups, or B2B software is a plus but not requiredCompetitive Compensation and EquityHybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance8 weeks Paid Parental LeaveOptional HSA with Employer contributionFlexible Time Off and company paid holidaysAnnual Learning and Development StipendWork from Home StipendOur Hybrid WorkplaceWe have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.Our People Team is happy to answer any questions about what hybrid work means for your specific role!Excellence: We set ambitious goals and strive for excellence.Velocity: We focus, act with urgency, and deliver results.Ownership: We take ownership, dive deep and solve problems.Win-win: We play to win, setting ourselves and our customers up for success.Growth: We stay curious, seek feedback, and continuously learn and grow.Featured in Bloomberg , Forbes , Fast Company , and TechCrunchEEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don''t meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.Create a Job AlertInterested in building your career at Overjet? Get future opportunities sent straight to your email.Apply for this job

*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *WebsiteDo you require visa sponsorship now or in the future? *What is your state/province of residence? *How many years of management consulting experience do you have? *Tell us about an enterprise software deployment that you were responsible for managing end to end. *Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Overjet’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran''s discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability

Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn''s Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury

Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to ..... full job details .....