Head of Customer Success

Head of Customer Success - High Growth SaaS Scale UpSalary: £70k - £100k + Bonus

London / Hybrid

We are working a fast-growing SaaS scale-up at the forefront of AI-driven solutions. They''re looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world''s leading enterprise brands.

The Role

Driving adoption, retention and expansion across enterprise accounts.

Building out a world-class CS function - scaling, coaching and mentoring a high-performing team.

Acting as a strategic partner to the C-suite, shaping product roadmaps and customer advocacy initiatives.

Owning CS PandL, budgets and efficiency metrics, with a laser focus on ROI.

Embedding best-in-class processes across onboarding, renewals, escalations and health scoring.

This role is perfect for someone who thrives on strategic leadership but isn''t afraid to roll their sleeves up and get hands-on.

What They''re Looking For:

5 + years in SaaS with at least 3 years in leadership

Proven record driving retention, NRR and account expansion

Strong financial acumen and direct ownership of CS budgets / PandL

Experience leading through change, escalations and turnaround scenarios

Bonus: Familiarity with AI and automation tools, scaling globally, working across diverse markets.

Why Apply:

Join a high-growth team that''s redefining how AI can transform enterprise outcomes

Huge autonomy to shape the CS strategy from the ground up

Work alongside a passionate, values-driven leadership team

Be part of a business that''s scaling fast, where your work will have immediate and visible impact

If you''re an experienced CS leader who wants to make their mark in a high-growth SaaS environment, get in touch -

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

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