Technical Support Coordinator

Technical Support Coordinator3-Month Fixed-Term ContractAbout the RoleWe''re looking for a proactive and customer-focused Technical Support Coordinator to join our Customer Support team on a 3-month fixed-term contract.As the first point of contact for customers, you''ll play an important role in delivering an excellent support experience. You''ll be responsible for answering incoming enquiries, logging support tickets, gathering key information about technical issues, and ensuring each request is prioritised and assigned to the correct team.This is an ideal opportunity for someone with previous customer service, helpdesk or technical support experience who enjoys working in a fast-paced environment and takes pride in providing outstanding service.Key ResponsibilitiesAct as the first point of contact for customers contacting the Technical Support team.Answer incoming telephone calls and respond to customer enquiries in a professional and friendly manner.Accurately log all support requests within the ticketing system, ensuring all relevant information is captured.Ask the right questions to fully understand each customer''s issue before assigning the ticket.Assess the urgency and impact of each request, applying the appropriate priority level.Escalate high-priority or complex issues to the relevant technical teams.Keep customers updated on the progress of their support request and manage expectations throughout the process.Ensure all customer interactions are recorded ..... full job details .....