Technical Support Engineer

Chase Taylor Recruitment is recruiting on behalf of our client for an experienced Technical Support Engineer to join a growing operations team within the garage door industry. This is an excellent opportunity for a technically minded professional with strong installation knowledge and a passion for quality, coaching, and continuous improvement. Working across the Newcastle and Durham area, you will provide expert technical support to installers, helping to maintain exceptional installation standards, improve technical performance, and ensure outstanding customer satisfaction. The Role As a Technical Support Engineer, you will play a key role in supporting and developing installers through technical guidance, field training, quality audits, and coaching. You will work closely with operational teams to identify quality improvements, resolve technical issues, and help implement best practice across the region. This field-based role covers the Newcastle and Durham area, providing hands-on technical support, training, and quality guidance to installers. Key Responsibilities Technical Support and Quality Provide technical support via a Quality and Technical Help Line on a rota with fellow engineers. Deliver on-site field training, coaching, and quality audits for installers. Carry out Root Cause Analysis (RCA) on product faults and installation issues to identify long-term solutions. Attend internal quality and technical review meetings to coordinate field issues and improvements. ..... full job details .....