Technical Customer Support

Job Title: Technical Customer Support

Location: Long Crendon

Contract Details: Full time, Permanent

Salary: -30,000 per annum

Hours: Monday - Friday, 9am - 5pm (45 minutes lunch break)

Benefits & Perks:

• 25 days annual leave + bank holidays
• 10% Employer Pension Contribution
• Discretionary annual bonus
• Group Life Assurance
• Health Cash Plan

Responsibilities:
As a Technical Sales & Customer Support Agent, you will:

• Respond to customer enquiries via telephone, email, and chat
• Chase delivery issues with couriers
• Handle amendments to customer orders
• Manage product returns and warranty issues
• Process refunds
• Offer pre-sales product advice and technical support
• Recommend products and advise on suitability
• Conduct basic technical calculations
• Prepare quotations and proforma invoices

Essential Skills:

• Customer support experience, ideally within a technical setting
• A technical mind and interest in how things work is essential
• Strong communication skills; confident in engaging with customers
• Must be able to multi-task and work on several enquiries simultaneously
• Excellent written and verbal English skills
• Good numeracy skills
• Proficient in MS Office suite

How to apply:
If you are enthusiastic, technically minded and keen to learn, we would love to hear from you! Please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.