Customer Support Agent

Customer Support Agent - Cardiff - 35 hours a week - Immediate start - 14.29- 15.38 per hour -3-6 monthsYolk Recruitment Public Sector and Not-for-Profit is proud to be working with a leading financial institution who put their customer at the heart of everything they do, they are looking for a small team of individuals who are great communicators to help resolve arrears queries in a people first, professional manner.The Opportunity: Dealing with inbound calls with a "how can I help you approach?" This is a role where empathy and compassion are essential, if you have a background dealing with vulnerable people this is a great role for you. This is not a contact centre role, rather a role where you will enable customers to get back on track.Responsibilities:Dealing with inbound calls and ensuring solutions are right for the customerLogging the outcomes on the CRM systemMaking pre-arranged outbound callsEssential Requirements:Excellent communication skillsGood keyboard skillsExperience with sensitive conversationsCompassion and empathyMUST BE ABLE TO PASS A CREDIT CHECKWhat you will get in return:Monday to Friday with no evenings or weekendsHybrid working environment (8 days a month in the office) 14.29 p- 15.38 per hourFull trainingIf you think this one''s for you:Please contact Richard Coombs at Yolk Recruitment: (phone number removed), this is an ideal opportunity to use your people skills for the good. ..... full job details .....