Customer Support Coordinator

Customer Support Coordinator Location: Smethwick, West MidlandsSalary: £28,000 per annumHours: Monday-Thursday 8:00am-5:00pm Friday 8:00am-12:30pmHoliday: 22 days + Bank Holidays + your birthday off The Role We are looking for a Customer Support Coordinator to join a growing After Sales team based in Smethwick. This is a great opportunity for someone who is organised, customer-focused and confident working in a busy office environment, with the opportunity to develop into a full Helpdesk position within 6-12 months. You''ll be responsible for coordinating customer support activities, keeping customers updated and making sure servicing, warranty repairs and installations are organised efficiently. Full training will be provided, so previous experience within the lift industry is not required. Key Responsibilities Coordinate and schedule customer servicing, warranty repairs and new product installations. Liaise with customers to arrange appointments and provide updates. Work closely with the Parts Team to ensure required parts are available ahead of scheduled work. Maintain accurate customer and job records. Provide customers with digital job cards following completed work. Update job information using the company''s customer service systems. Deal with customer queries professionally and efficiently. Liaise with customers, suppliers, engineers and internal departments. Manage multiple tasks and priorities throughout the day. Ensure jobs are followed through and nothing is ..... full job details .....