Technical Customer Success Manager, NA West

Technical Customer Success Manager, NA West

Technical Customer Success Manager

About Akuity

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.The Opportunity

As a Technical

Customer Success Manager

at Akuity you’ll work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally.Location:

Remote - North AmericaUnited States or CanadaWhat You’ll Do

Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.Drive implementation and onboarding with a focus on accelerating time to value.Develop, prepare, and nurture customers for advocacy and long-term partnership.Work with customers to define and achieve business and technical goals, KPIs, and success metrics.Partner with sales to drive renewals, expansions, and up-sell opportunities.Advocate customer needs across product, engineering, marketing, and support teams.Manage accounts across different stages of the customer lifecycle.What We Look For

Must Have2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.Prior experience working with clients of all sizes.Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.Self-starter with the ability to work independently in a remote environment.Naturally curious, eager to learn and adapt in a fast-paced environment.Willingness to travel as needed.Nice to Have5+ years overall experience in customer-facing roles.Technical background, ideally with hands-on knowledge of Kubernetes.Familiarity with DevOps, GitOps, or Cloud Native technologies.Experience driving adoption, retention, and customer advocacy.Up-to-date on the latest trends in the DevOps ecosystem.Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Create a Job AlertInterested in building your career at Akuity? Get future opportunities sent straight to your email.Apply for this job

*First Name *Last Name *Preferred First NameEmail *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileLocation: (Please confirm your work/residency location) *(City and Country)Which time zone do you primarily work in? * Select...(Please select one)Years of experience in a Customer Success, Technical Account Management, or similar customer-facing role? * Select...Have you worked with technical products such as Kubernetes, DevOps, or Cloud Native tools? * Select...Please briefly describe your experience managing customer accounts and driving adoption or renewals for technical products. ..... full job details .....