Negotiable
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Overview
Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that''s shaking up their market.
If you''re proactive, tech-savvy and want to grow, - this could be the role for you.
You''ll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn''t just about fixing issues - it''s about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.
Day-to-Day
- Managing support tickets to ensure timely responses and resolutions.
- Being the first point of contact for clients raising support requests.
- Resolve system configuration issues and escalate complex issues where necessary.
- Collaborate with other teams to feedback common issues that impact platform performance.
About You
- Previous experience in a technical support or helpdesk role
- Familiarity with ticketing tools (Zendesk desirable)
- Strong communicator with technical and non-technical users.
- Understanding of technical configuration
If this role is of interest then please get in touch with a CV or any questions you may have.
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa