Negotiable
The ICT Helpdesk Technician will provide reliable first-line ICT support to EU-OSHA staff, ensuring smooth daily operations and assisting with special events or specific ICT projects when required.
Key Responsibilities
Provide first-level support for hardware and software issues (Windows 10, Microsoft 365, MS Teams, Adobe, EU-OSHA applications).
Manage incidents and requests via the Agency’s issue tracker, phone, or email.
Support meetings and conferences (onsite and online), including equipment setup and MS Teams event assistance.
Deliver user training, tutorials, and introductory sessions for new staff.
Install, configure, and maintain workstations, printers, peripherals, and AV equipment.
Manage ICT inventory, consumables, user permissions, and shared drives.
Assist in monitoring networks, servers, and platforms, providing alerts and reports to the ICT Team.
Contribute to updates on EU-OSHA’s web platforms in coordination with the Editorial Team.
Prepare monthly reports on Helpdesk activities and SLA performance.
Requirements
Minimum 1 year of experience in ICT Helpdesk/User Support.
Strong knowledge of Windows 10, Microsoft 365, MS Teams, networks, and peripherals.
Experience in troubleshooting hardware/software and supporting AV/meeting room systems.
Ability to produce clear technical documentation and reports.
Excellent communication skills with a service-oriented mindset.
English proficiency: minimum B2 (written and spoken).
Work Conditions
Location: EU-OSHA Headquarters, Bilbao (100% on-site), with occasional remote support.
Working hours: Monday–Friday, 8:30–13:00 and 13:30–17:00.
Additional support may be required during special events or urgent situations upon request.
UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customers’ experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believed in developing long-term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at www.upcominds.com
We commit to promote Inclusion and Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular ..... full job details .....
Negotiable