Support Analyst

Hybrid | Commutable to

Chelmsford and London

Ready to make your application Please do read through the description at least once before clicking on Apply.Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.We

C.A.R.E

about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.•

Collaboration and Teamwork

- To achieve successful results, we must work together effectively. Share information and build relationships.•

Accountability

- Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.•

Respect and Inclusion

- We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.•

Excellence

- To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.We’re looking for a

Support Analyst

to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction.What you’ll do:Provide first-line support for enterprise (re)insurance and treasury applicationsInvestigate incidents, triage issues, and escalate where necessaryCommunicate clearly and professionally with clients and colleaguesCollaborate with developers, engineers, and third-party vendorsContribute to knowledge sharing and continuous service improvementAnalyse support data, track trends, and help reduce ticket backlogsWhat we’re looking for:6+ months’ experience in the software industry6+ months’ customer service experienceBroad IT knowledge with strong problem-solving skillsExcellent written and verbal communicationA self-starter who is collaborative and eager to learnInterest in developing skills in SQL, Azure Cloud, insurance/reinsurance, banking/treasury, or BI toolsExperience with ticketing systems and SLAs (desirable)Why join us?This role offers exposure to international clients, modern technologies, and varied career growth opportunities - whether you see your future on a business or technical path. ..... full job details .....