Strategic Customer Success Manager - German Speaking

Overview

Strategic Customer Success Manager - German Speaking role at

Synthesia . Join to apply for the

Strategic Customer Success Manager - German Speaking

role at

Synthesia .Responsibilities

Reporting to the Senior Director of Customer Success and focusing on accounts in Europe; you are energetic, driven, and care deeply about the success of our customers.As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.You will help educate clients on a totally new way to create video content, and work closely with sales to create a cohesive onboarding experience for new users.You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.Ideal for an individual who wants to expand their career with a fast-growing software company.About you

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS.Experience in managing a Book of Business along with KPIs.Track record in managing risk, forecasting, and identifying growth opportunities.Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services.Successfully onboarding new clients and building key relationships in the first critical months and beyond.Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.Light video editing using the Synthesia platform.Retention and growth of our enterprise clients.Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.You need to be German Native / Bilingual Proficiency.You are based in Europe.What we offer

A competitive salary + stock options in our fast-growing Series D start-up.Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.25 days of annual leave + public holidays in the country where you are based.Cycle to work scheme (London).Regular socials.Private Medical Insurance (Medical History Disclosed) including mental health support, dental and vision, cashback and gym discounts. (UK)A generous referral scheme.Pension contribution/salary sacrifice.Work from home setup.A huge opportunity for career growth as you’ll help shape a market-defining product.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherIndustries

Software ..... full job details .....