Store Manager

Store Manager - Norwich

£33,000 - £35,000 + Quarterly Bonus + Excellent Benefits

Do you know how to bring out the best in a retail team and turn great service into strong sales? Are you confident creating memorable customer experiences within luxury retail or jewellery?

Hours: 40 hours per week, working any five out of seven days, including weekends and bank holidays

Contract: Full-time, permanent

The role

Diamonds Factory is looking for an experienced Store Manager to lead, support and inspire a close-knit team of up to five people.

Reporting to the Regional Sales Manager, you will take ownership of the day-to-day running of the store. You will help your team reach their targets while making sure every customer feels welcomed, understood and valued.

This is a hands-on leadership role for someone who enjoys being present on the shop floor, coaching their team and creating the kind of experience customers remember for all the right reasons.

Key Responsibilities

You will:

• Lead, motivate and develop the store team
• Support the team in achieving and exceeding sales targets
• Manage the smooth running of daily store operations
• Create a warm, personal and professional customer experience
• Use consultative selling to understand each customer’s needs
• Gather feedback and identify ways to improve service
• Maintain strong knowledge of the jewellery collections
• Deliver regular product and sales training
• Build a positive, supportive and high-performing team culture
• Maintain the standards expected from a luxury jewellery brand

About our company

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet.

With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market.

The Benefits

• Quarterly bonus opportunity
• Company pension
• Private medical insurance
• Employee discount
• Referral programme
• Company events

The person

You will need:

• At least five years’ management experience
• A strong background in retail sales and customer service
• The ability to coach, motivate and develop a team
• Confidence working with luxury products and customers
• Excellent communication and relationship-building skills
• Three years’ jewellery experience would be preferred

What’s next

If you are ready to lead a talented team and create exceptional customer experiences, apply now to join Diamonds Factory.