Assistant Store Manager

Assistant Store Manager Norwich £28,000 - £30,000 plus Uncapped Commission, Rewards and Benefits Do you know how to turn excellent service into a memorable customer experience? Are you an experienced luxury retail professional who enjoys motivating a team and driving strong sales? The role Diamonds Factory is looking for an experienced Assistant Manager to join our successful Norwich store. This is a hands-on role where no two days will be exactly the same. You will work closely with the Store Manager to support the team, keep the store running smoothly and ensure every customer feels genuinely welcomed and valued. You will work 40 hours over five days, including weekends and bank holidays. Key Responsibilities You will: Support, coach and motivate the sales team Help colleagues achieve and exceed their individual targets Create a positive, encouraging and professional store environment Build genuine relationships with customers Listen carefully and guide customers through important purchases Share your product knowledge with the wider team Help improve consultative selling and customer service standards Support the Store Manager with sales plans and daily operations Handle customer queries and escalations with confidence Represent the Diamonds Factory brand with professionalism and style About our company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and ..... full job details .....