Service Manager

SERVICE MANAGERHedin Automotive BMW and MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world''s most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture.YOUR ROLE.As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally.The main duties of the role include.Oversee daily operations to maintain smooth workflow and outstanding customer experienceLead and motivate Service Advisors, Technicians, and Workshop ControllersDrive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissionsCoach and develop the Service team, including reviews, staffing, and trainingOptimise workshop loading, technician utilisation, and identify additional work opportunitiesEnsure full compliance with all processes and systemsResolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframesAnalyse KPIs and implement continuous improvement strategiesProduce regular reports on workshop efficiency, customer satisfaction, and key financial metricYOUR PROFILE.Excellent customer service and communication skillsStrong leadership ..... full job details .....