Service Manager / Advisor

Service Manager/Advisor Location: Aylesbury Salary: £37,500-£50,000 depending on experience and qualifications Hours: 42.50 Contract type: Permanent We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will be working alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Our working hours are Monday-Friday 08:00-17:00 with optional overtime / Saturdays (if applicable). Key Responsibilities Reception and Customer Experience- Act as the first point of contact for customers, in person, by phone, and via email- Manage front desk operations, bookings, vehicle drop-offs, and collections- Deliver a professional, friendly, and efficient customer experience- Keep customers fully informed on progress, costs, and completion times Sales, Upselling and Cross-Selling- Proactively identify and deliver opportunities to upsell and cross-sell services ..... full job details .....