Service Management Coordinator

Role: IT Service Management CoordinatorLocation: London, UK (Hybrid)Contract: 6 monthsWorking Shifts: Full-time Monday to FridayOverviewWe are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards.The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape.This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment.Key ResponsibilitiesLead and participate in monthly stakeholder and vendor service review meetings to evaluate operational performance, KPIs, trends, risks, and service delivery outcomes.Drive continual service improvement initiatives by identifying service gaps, recommending operational enhancements, and ensuring actions are tracked through to completion.Monitor and review vendor performance against agreed service levels and ..... full job details .....