IT Service Management Specialist

IT Service Management Specialist (Contract)Location: London, UK (Hybrid - 2 days per week in office)Duration: 6 Months (Approx. 24 weeks)Start Date: Mid-June 2026Hours: 40 hours/week Role OverviewWe are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs.Key ResponsibilitiesPerformance and KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns.Data Analysis and Reporting: Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement (CSI); present insights to senior leadership.Incident and Escalation Management: Manage internal customer technology escalations and assist in coordinating Priority 1 (P1) and Priority 2 (P2) incidents, including stakeholder communications.Governance and Documentation: Review and maintain internal service documentation, operational procedures, and support processes within the UK technology environment.Required Skills and ExperienceITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting).Stakeholder ..... full job details .....