IT Service Management Specialist

IT Service Delivery Specialist

London - 2 days in the office

-100 to -150 a day

6 Months Contract + Extension

A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape.

In this role, you won''t be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations.

Key Responsibilities:

• Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets.
• Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation.
• Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures.
• Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction.

Essential Skills:

• Strong knowledge of ITIL frameworks and operational governance.
• Ability to turn complex metrics into actionable insights and executive presentations.
• Confident leading P1/P2 incidents and handling high-pressure situations.
• Natural relationship builder skilled at managing stakeholders and leading vendor reviews.
• Track record of identifying process gaps and driving continuous service improvement (CSI).

London - 2 days in the office | -100 to -150 a day | 6 Months Contract + Extension (Inside IR35)

If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.