Service Desk Team Leader with strong M365 Administration, InTune, Azure Active Directory, GPO, ITIL, ITSM required by a firm based north of Chelmsford, Essex paying upto 50k. You will lead a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embraceThis ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology. The Service Desk Team Leader will to deliver excellent IT support services to internal users. Enabling them to complete their roles effectively. Take responsibility for delivering effective incident and problem management by leading the IT Service Desk and Support Engineering teams.Enabling service resilience by promoting customer focus, teamwork, and effective knowledge and information management. You will oversee both technical and service issues, ensuring that support services are designed, planned, and implemented to fit the business stakeholder requirements, and necessary skills and knowledge are developed and shared by team members.Technical Skills: ITIL certified or equivalent, deep understanding of ITIL best practices with hands-on expertise in incident, problem, and change management within a high-growth setting. Good knowledge and ..... full job details .....