Lead Service Desk AnalystAs the successful candidate, you will be offered a salary of between £31,885 - £35,849 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role Our benefits Enhanced Pension contributions scheme with SYPA - 17.1%Annual Leave - 30 Days(222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure periodHealth and wellbeing, we offer Employee assistance programme through BupaOccupational Health through PAMFree eye tests for VDU users Free Parking at the majority of our campuses Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.About the roleThis customer-facing professional role ensures that aspects of IT services are installed and maintained to support the college s goal of moving from good to great. As part of the IT and Systems team, this role will provide direction to the Service Desk Team to ensure the delivery of high-quality technical support. Tasked with maintaining customer service excellence, this role oversees the resolution of technical issues, manages the service desk''s daily functions, and ensures that all user enquiries are addressed promptly and efficiently. You will have responsibility for developing, ..... full job details .....