Service Desk Operator

We are currently looking for an experience service desk operator to-provide general helpdesk and administration support within the business, We are looking for someone with strong IT skills and a background within helpdesk and contact centres.

What we are looking for:

• Have experience working within a service delivery or contact centre.Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team

Main duties:

• Scheduling and planning works for engineers and sub contractors
• Up-dating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare quotations as required
• Learn and understand the planner roles for other contracts to be able to help with absence cover
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching certification, purchase orders, documentation as required into maximo