Service Desk Manager Package of £55-60k + Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate clients of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA''s. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance experience is desirable but not essential. Service Desk Manager Package of £55-60k + Benefits, ..... full job details .....