Hays Technology is looking for a service desk analyst to join an exciting client''s team. What you will be doing:To provide instruction and advice to systems users via the telephone and remote support softwareTo ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.To triage, categorise and prioritise all incidents presented via the employee self-service portalTo ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessaryWhat we are looking for:A graduate looking to start their IT career or someone who has previous service desk experienceGood communication SkillsCustomer service experienceTeam working experienceWhat you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at (url ..... full job details .....