Service Desk Manager - LondonIT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. The client is open minded and willing to consider candidates looking for their next ''step-up'', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you''ll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you''ll take responsibility for the overall management of the service desk. Responsibilities:Overall management of the service deskManage relations with their 24x7 outsourced service desk providerGeneral team management including conducting 1-2-1sConduct internal investigationsTake part in recruitment/interviewing for new members of the service deskAdhere to ITIL aligned processes and proceduresISO9001 and support on 27001 Requirements:Previous experience working within IT managed servicesExperience working at team lead/management levelStrong reporting experience (statistics, feedback, client surveys ..... full job details .....