Service Desk and Administrative Co-ordinator

Service Desk and Administrative CoordinatorLocation: AylesburySalary: 30,000Hours: Full Time, PermanentAbout the RoleWe are looking for a highly organised and proactive Service Desk and Administrative Coordinator to join our busy and growing team. This is a varied role that combines service coordination, customer support, and general administration, making it ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent service.You will be the key link between customers, engineers, and suppliers, ensuring service requests are managed efficiently while providing vital administrative support across the business.Key ResponsibilitiesService Desk CoordinationAct as the first point of contact for customers, handling service enquiries and logging requests.Coordinate planned maintenance visits and respond to emergency call-outs.Schedule engineers and manage workloads to ensure efficient service delivery.Monitor and maintain service management systems, ensuring all jobs are accurately recorded and updated.Track job progress and ensure service levels and deadlines are achieved.Provide customers with regular updates regarding job status and completed works.Source and order parts, liaising with suppliers to meet service requirements.Administration and Business SupportManage incoming calls, emails, and general correspondence.Maintain accurate company records, databases, and documentation.Assist with the preparation of service reports, ..... full job details .....