IT Service Desk Analyst

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Our client is committed to delivering sustainable solutions that support both industry and communities. Their employees are focused on safe and reliable operations, environmental responsibility, and continuous improvement. Joining the organisation means becoming part of a collaborative team where diverse skills, experiences, and perspectives are valued. Employees are encouraged to develop their careers, take on new challenges, and contribute to meaningful work in a supportive and inclusive environment. In this role, you will provide first-line, and where appropriate second-line, technical support across the business. You will be responsible for logging, tracking, and resolving IT incidents and service requests received via telephone, email, and self-service portals. You will also play an active role in on-call support and out-of-hours cover to help ensure safe, reliable, and effective business operations. A competitive salary and benefits package is on offer, including a performance-related bonus scheme, enhanced pension contributions, life assurance, employee assistance programme, and healthcare benefits. Our client is committed to creating an inclusive workplace where everyone ..... full job details .....