ICT Service Desk Analyst - Ballymoney

ICT Service Desk Analyst - Ballymoney Do you have ICT technical experience and are looking for a role within the Public Sector? Apply today to find out more. In this role you will work as part of the team providing first line support and technical services in relation to the timely logging and resolution of ICT Incidents and Service Requests within the facilities of Northern Health and Social Care Trust. About the role: £14.06 per hour Causeway House Route Complex Ballymoney Full-time, 37.5 hrs per week Monday - Friday Temporary position Public sector Please note closing date for this vacancy is 12 noon on Friday 28th August 2026 - however you can register your interest for other upcoming vacancies by applying today Duties include: Participate in the operation of the ICT Service Desk, this will include providing first line assistance in completing incidents and work requests and logging incidents and service requests to Operations Support, Data Centre and Network and Security teams. Ensuring that relevant protocols and procedures are adhered to any incidents and work requests assigned to other Service Groups and/or third parties are followed up and closed in a timely manner. The ICT Service Desk Technician will work to ensure that response time and resolution time objectives are met as defined in appropriate SLAs. Attend training sessions in the use of the service desk system and ensuring that all appropriate documentation is maintained and there is ongoing ..... full job details .....