Service Desk Analyst

We have a great opportunity for an experienced Service Desk Analyst to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.What you''ll be doingActing as the point of contact for service desk ticketsDelivering projects both remotely and onsiteWorking across Microsoft 365, Entra, virtualisation, scripting and endpoint managementManaging and maintaining documentation, SOPs and technical guidesEnsuring best practice across security, compliance, communication and client experienceWhat we''re looking forExperience within a similar roleTroubleshooting skills across hardware, software and infrastructureUnderstanding of security principles, compliance and vulnerability managementExcellent communication skills and a strong client-focused mindsetFull UK driving licenceWhy this role stands outReal technical variety across infrastructure, cloud and securityInvolvement in projects, not just ticketsA supportive, people-first environment where processes, communication and integrity genuinely ..... full job details .....