Service Desk analyst

Service Desk Analyst (x2)Newcastle upon Tyne (Hybrid Working)Excellent Career Development Hands-on Project ExposureWe''re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn''t your typical "ticket-only" support role - while you''ll play a key part in day-to-day service desk operations, you''ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.If you''re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.The RoleAs part of our Service Desk team, you''ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.Alongside core support responsibilities, you''ll have the opportunity to:Contribute to IT improvement projectsGet involved in system upgrades, rollouts, and changesWork closely with wider IT teams and learn new technologiesKey ResponsibilitiesProvide responsive and effective IT support across the businessLog, manage, and resolve incidents and service requests in line with SLAsEscalate issues where required, following established proceduresMaintain clear communication with users throughout issue resolutionCollaborate with colleagues on ongoing IT initiatives and project workSupport continuous improvement across service ..... full job details .....