Service Desk / 1st Line Technical Support - Nottingham

Service Desk / 1st Line Technical Support - Nottingham - £24,000 A fantastic opportunity for someone looking to start or develop their IT career. You''ll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.Log and manage tickets accurately in the ITSM tool.Escalate issues when needed and keep users updated throughout.Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence on the phone.Customer service experience (IT experience is a bonus).Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ..... full job details .....