1st Line Service Desk Engineer

Service Desk Engineer (1st Line Support) Nottingham (Hybrid) - with travel to Birmingham (1 day per week) Up to £28,000 SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience. This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users. The Role -You''ll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology. -You''ll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained. Key Responsibilities -Managing incidents and service requests in line with ITIL best practice -Ensuring all tickets are handled within agreed SLAs -Providing clear, professional communication to end users throughout the resolution process -Delivering desk-side support and aiming for first-time fixes where possible -Escalating more complex issues to internal teams or third parties when required -Maintaining and contributing to the service desk knowledge base -Supporting meeting room tech and end-user hardware onsite What We''re Looking For -Previous experience in a 1st Line / Service Desk role ..... full job details .....